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To provide us with feedback, suggestions, or to contact us about an existing or new order, please contact us at order.online@shop-edge.com and we will get back to you within 1 business day. Shop-edge.com Customer Service hours are Monday through Friday, 10:00am - 6pm Pacific Standard Time. Vendors: If you are interested in having your line carried at one of our boutiques, please email line sheets and relevant information to lines to todd@shop-edge.com. Checkout When you are ready to purchase your new clothes and accessories, click "Proceed to Checkout" from the Shopping Cart area. Fill in all shipping and information requested, making sure that your billing address is the same billing address that your banking institution has on file. Then click "Next," verify your order information, and enter your payment information. Click "Complete Order." You will then arrive at the "Thank you for your order" screen, which includes a complete invoice. An invoice will also be emailed to you at this time. Payment Methods We currently accept American Express, Visa, and MasterCard. Once you submit your order, a hold for the total purchase amount will be placed on your card. Holds are usually released by your credit card bank within 4 to 7 business days. Please note that your card will not be charged until your order is ready to ship. If your order is cancelled before it ships, you will not be charged. If your order is cancelled after it has shipped, any associated shipping costs will not be reimbursed. A Word of Caution with Debit Cards Although we accept debit cards and have the highest level of security for our customers, we recommend that you never use debit cards for any purchase on any website, because debit cards are linked directly to cash accounts actual money is frozen in the aforementioned holding process between order placement and shipment. This can cause some complications in the availability of funds in the respective account used for online purchases. Edge, Shop for Men, LLC will not reimburse overdraft charges incurred due to insufficient funds that are accrued while waiting for shop-edge.com to either process or credit sales. What happens when you place an order with credit or debit cards? Our online merchant partner, Obital Gateway, automatically checks with your banking institution or credit card company to make sure you have the appropriate funds available to complete your purchase transaction. Orbital Gateway also checks to confirm that your billing address, 3 digit security code and name on card match those that your banking institution or credit card company has on file. At this point the banking institution or credit card company places a hold on those funds allocated for your online purchase. The amount of this hold will appear on your banking statement. This is not a charge. Holds usually pass within 4 to 7 business days depending on your banking institutions protocol. If your card is not charged with in your banks designated time period, the hold will be automatically released by your bank. We cannot release this hold, you must wait until the waiting period is over for your bank to release your funds. Once your order is ready to ship, your card will be charged for the appropriate amount. Please contact your financial institution for more information. Product Questions For any product-related questions, please email order.online@shop-edge.com and we will get back to you within 48 hours or call 925-831-8500 for immediate assistance. Product Availability If you see something you like, get it fast! Many of our products cannot be reordered and may not be available the next time you visit shop-edge.com. Many products you find online are also available in our store while supplies last. In some cases, merchandise displayed for sale online may not be available in EDGE. Shop-edge.com and the EDGE Store share inventory. Items ordered online are often located at the store location. Once items are located, they are shipped. This is why shop-edge.com orders ship in 3 to 5 business days. Sold Out Items It is possible that items on shop-edge.com will sell out faster than the inventory system can update the website. If items in your order are sold out and cannot be reordered we will email you with an alert and replacement options. If there are other items in your order that are in stock, they will ship less the sold out item(s) unless either the customer or shop-edge.com are notified otherwise. Back Orders & Pre Orders Shop-edge.com cannot accommodate Back Orders or Pre Orders at this time. Sales Tax The current sales tax rate of 8.25% is charged to all orders shipping within California regardless of billing address. Shipping and Handling Orders received by shop-edge.com are filled on a first come first serve basis. Merchandise is often located at the store location and in most cases, must be located to ship. There can be a delay between the time that you place your order and the time it actually ships. Orders can take up to 3 days to leave our store regardless of your chosen shipping method. Domestic Service Shipping Options NOTE: Orders can take up to 3 business days to leave our store regardless of your chosen shipping method. To confirm the ship date and availability of your order, please call EDGE at 925-831-8500. UPS Ground Day-definite delivery within 1-5 business days to all 50 states & Puerto Rico* UPS 2nd Day Air Guaranteed delivery by the end of the second business day to all 50 states and Puerto Rico* UPS Next Day Air Overnight delivery to all 50 states and Puerto Rico by 10:30 a.m., 12:00 noon, or end of the next business day depending on destination* * Orders can take up to 3 business days to leave our store, regardless of your chosen shipping method. To confirm the ship date and availability of your order, please call EDGE at 925-831-8500. UPS will not deliver to P.O. Boxes. UPS does not deliver on Saturdays or Sundays International Service Options Edge, Shop for Men, LLC and shop-edge.com are not able to accommodate international orders at this time. Return to Sender Policy Shop-edge.com ships all orders via UPS. If your package is not delivered successfully on the first attempt, UPS will make two more attempts to deliver your package, excluding weekends and holidays. Please note that a signature is required for delivery. After a third failed attempt, UPS will hold the package for 5 days then return the package(s) to the original sender. If a package is returned to us for any reason, we will make three attempts to contact you via email. Once you respond, your package will be shipped back to you at your specific direction and billed at the fee indicated by your original order, if any. If it is still within the 14 day return period, you may elect to have your purchase(s) refunded. In the event that we do not receive a response from you after our third contact attempt, it is our policy to restock the ill returned goods as we cannot store unclaimed packages indefinitely. Please note that shipping fees for unclaimed packages will not be refunded once restocked. Refused Shipments If you choose to refuse your shipment from shop-edge.com your original shipping fees will not be refunded. Returns & Exchanges Shop-edge.com cannot offer returns or exchanges online at this time. If you are local to our store you may make an EXCHANGE ONLY within 15 business days of the date shipped. You can bring the items into the store for an exchange only. We cannot accommodate exchanges of online orders through the mail at this time. An exchange can only be made if product is unworn, unwashed, undamaged & tags are still attached, and no tailoring or alterations have been made. No exchanges will be made on shoes, belts, hats, glasses, grooming products, accessories (including watches jewelry), undergarments or sale items. All Sale Items Are Final. Privacy Policy EDGE will not sell or give your information to any other party under any circumstances. When you place an order with Shop-edge.com your name, contact information, billing and shipping address are retained in our system in order to process your order. Your credit card information is encrypted and stored in a secure server with our online merchant partner Orbital Gateway. Purchasing from Shop-edge.com does not automatically sign you up for the Shop-edge.com newsletter. You must do that of your own accord. If you choose to subscribe to our newsletter, you are free to unsubscribe at any time. We hope to only share the best information with you! Online Security Protecting your information is a priority for Edge, Shop for Men, LLC Our online merchant partner is Orbital Gateway. A critical concern for electronic commerce is the secure transmission of data. To protect consumer data during transmission, Orbital Gateway uses the latest SSL encryption technology that securely passes transaction data to the Orbital gateway. Before any personal information is transmitted to us, your browser will make a positive identification that communication is being conducted with our site. Your browser will notify you prior to the transmission of sensitive information if the connection looks suspicious. Only upon authentication of a secure connection will your order be processed on-line. This authentication by your browser takes place after you select "checkout" from your shopping bag and before your order is actually submitted. Your order is encrypted using Geotrust 256-bit encryption, the highest level of web encryption available, ensuring the security of your personal data. To prevent data compromise in the storage server, Orbital Gateway stores sensitive transaction information on secure systems that cannot be accessed through the Internet. Furthermore, Orbital Gateway uses hardware and software firewall technology and additional encryption technology that virtually eliminate all opportunities for intruders to break into a server and compromise information. Terms and Conditions Thanks for choosing Shop-edge.com. As a user of this site you agree to the following terms and conditions. If you do not agree with these terms and conditions set forth below, we regretfully suggest you not use this site. All products available on this site come with limited liability and warranty. EDGE does not assume responsibility for faulty or damaged goods after the 15 day In-Store Exchange Only period has expired. All sale items are final sale and may not be returned regardless of item quality. If a manufacturing defect has occurred we will attempt to assist you in obtaining a return authorization from the manufacturer but will not be held responsible for the shipping and handling of the item. You agree that, except where applicable by law that neither shop-edge.com, nor its affiliates, employees or directors will be liable for any damages related to the use of shop-edge.com. Shop-edge.com disclaims all implied warranties, including without limitation, the implied warranties of merchantability and fitness for a particular purpose. All items on shop-edge.com are sold on an as is basis. Shop-edge.com and our affiliates strive to give the most accurate information regarding the products represented on this site. However, by using this site you understand and agree that the colors, descriptions, and measurements may not be accurate and that shop-edge.com will not be held responsible for these inaccuracies. copyright © 2007 EDGE, Shop for Men, LLC. |